RKMatrix - Terms and Conditions
Effective Date: [Insert Date]
Website: www.rkmatrix.co.in
Business Name: RKMatrix
These Terms and Conditions ("Terms") govern your use of the RKMatrix website and our services. By using our website or engaging with us for services, you agree to abide by these Terms. If you do not agree, you must discontinue use immediately.
1. Services
RKMatrix provides IT solutions including but not limited to:
- Website and Web Application Development
- Mobile App Development
- Software Development
- Technical Support and Maintenance
All service details will be defined in individual contracts or proposals.
2. Engagement Process
- Clients must confirm their project by accepting a formal quotation or agreement.
- Work will commence after receipt of any required advance payment.
- Any changes in scope must be agreed upon in writing and may affect delivery timelines and pricing.
3. Payments
- Standard payment terms: 50% upfront and 50% upon completion (or as otherwise agreed).
- All payments are due within the agreed invoice period (e.g., 7/15/30 days).
- RKMatrix reserves the right to charge interest on late payments at 1.5% per month.
- Services may be paused or terminated for non-payment.
4. Refund Policy
- Payments are non-refundable once work has commenced.
- No refunds will be provided for completed work or if the client unilaterally discontinues the project.
5. Service and Support
- Each project includes up to 6 months of post-launch technical support (for bug fixes and minor adjustments).
- Extended support, feature updates, or Annual Maintenance Contracts (AMC) are available at additional cost.
6. Client Responsibilities
- Clients must provide all necessary content, feedback, and approvals on time.
- Clients are responsible for the legality of content shared (images, data, trademarks).
- Any third-party charges (e.g., hosting, domain) must be borne by the client unless otherwise stated.
7. Intellectual Property
- Final deliverables become the property of the client after full payment.
- RKMatrix retains the right to use completed projects for portfolio or promotional purposes.
- Source code and editable files are provided only if explicitly agreed upon.
8. Confidentiality
- RKMatrix agrees to keep client data confidential and secure.
- Clients shall also not disclose proprietary methods, pricing, or internal processes of RKMatrix.
9. Limitation of Liability
- RKMatrix is not liable for indirect damages or loss of profits.
- We are not responsible for service interruptions caused by third-party tools or platforms.
- Clients are advised to maintain regular backups of their data.
10. Termination
- Either party may terminate the agreement with prior written notice.
- Work completed until the termination date is billable.
- Unpaid dues must be cleared before handover of deliverables.
11. Modifications to Terms
- RKMatrix reserves the right to update or change these Terms at any time.
- Continued use of the website or services implies acceptance of the revised Terms.
12. Governing Law
- These Terms are governed by the laws of Uttar Pradesh, India.
- Disputes will be handled in courts located in [Your City, e.g., Banda or Lucknow].
13. Contact Us
- Website: www.rkmatrix.co.in